Refund policy
Return & Refund Policy
We have an unlimited "Keep-It" guarantee, which means if Skinfora doesn't work for you, you get a full refund — no time limit, no questions asked.
Our Keep-It Guarantee
We stand behind Skinfora 100%. If you're not satisfied with your results:
- You get a full refund
- You keep the product
- No need to send anything back
- No hoops to jump through
How to Request a Refund
To request a refund, simply contact us at:
Include your order number and we'll process your refund promptly.
Refund Processing
Once your refund is approved:
- Refunds will be issued to your original payment method
- Processing time is up to 10 business days
- Bank or card processing times may vary
If more than 15 business days have passed since your refund was approved, please contact us at jenny@skinfora.com.
Orders Already Shipped
Once an order has shipped, we are unable to cancel or process refunds until the package has been delivered. If you no longer want your order, please wait until it arrives and then contact us to initiate a refund under our Keep-It Guarantee.
Keep-It Guarantee Eligibility
To qualify for our Keep-It Guarantee refund, we ask that you:
- Receive your order
- Try the product for at least 14 days
- Provide brief feedback on your experience
This helps us continue improving our products and service. Once received, refunds are processed within 10 business days to your original payment method.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
- Your item arrives damaged or defective
- You receive the wrong item
We will evaluate the issue and resolve it promptly.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Contact Us
For any questions about returns or refunds: