Privacy policy

Last updated: December 20, 2025

Skinfora operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Skinfora is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details such as your name, billing address, shipping address, phone number, and email address

  • Financial information including payment card information, transaction details, payment confirmations, and other payment-related information

  • Account information such as usernames, passwords, preferences, and settings

  • Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

  • Communications including information you provide when contacting customer support

  • Device information such as IP address, browser type, device identifiers, and network information

  • Usage information regarding how and when you interact with the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, make a purchase, or contact us

  • Automatically through the Services, including cookies and similar technologies

  • From service providers that collect or process information on our behalf

  • From partners or other third parties, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process payments, fulfill orders, manage accounts, remember preferences, arrange shipping, handle returns and exchanges, enable reviews, and personalize your shopping experience.

Marketing and Advertising

To send promotional communications and show advertisements based on your activity, subject to your consent and applicable law.

Security and Fraud Prevention

To authenticate accounts, detect and prevent fraud or malicious activity, and secure our Services.

Communicating with You

To provide customer support and maintain our relationship with you.

Legal Reasons

To comply with legal obligations, respond to lawful requests, enforce our policies, and protect our rights.

How We Disclose Personal Information

We may disclose your personal information:

  • To Shopify and third-party service providers that perform services on our behalf

  • To business and marketing partners for advertising and analytics purposes, subject to your rights

  • When you direct or consent to such disclosures

  • To affiliates within our corporate group

  • In connection with business transactions, legal obligations, or to protect rights and safety

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information may be transferred to countries outside your jurisdiction.

Shopify is responsible for certain processing activities and for responding to privacy rights requests related to those activities.
You can learn more at: https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for the privacy practices or content of those third parties. You should review their privacy policies before providing any information.

Children’s Data

The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.

Security and Retention of Your Information

No security system is perfect, and we cannot guarantee absolute security. We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce policies.

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SMS

Skinfora's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Rights and Choices

Depending on where you live, you may have rights including:

  • Access / Know

  • Delete

  • Correct

  • Data Portability

  • Opt-out of sale or sharing for targeted advertising

  • Manage communication preferences

Additional rights may apply for residents of the UK and EEA, including objection to processing and withdrawal of consent.

We will not discriminate against you for exercising your rights and may verify your identity before responding.

Complaints

If you have complaints about our handling of your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your information may be transferred, stored, and processed outside your country. Where required, we rely on approved safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:

📧 Email: jenny@skinfora.com

For the purposes of applicable data protection laws, Skinfora is the data controller of your personal information.